SUMMARY

Fulllife is the leading lifestyle brand for everyone passionate about video games and esports.

Based in Biarritz, France, Fulllife blends fashion and gaming culture to create premium, eco-friendly apparel. We are players on a mission to celebrate our community and its boundless creativity.

Our collections draw inspiration from the most iconic video game universes, including League of Legends, Valorant, World of Warcraft, Fortnite, Tomb Raider, Assassin’s Creed and Rainbow Six Siege.

As official kit supplier to some of Europe’s leading esports teams, including Karmine Corp, Vitality and Team Heretics, we create apparel designed for performance and excellence.

Alongside our community, we are committed to protecting the real world as much as virtual worlds. Fulllife champions equal opportunity and celebrates diversity. We value individual differences, which are essential to the strength and balance of our teams.

Reporting to the Fulllife Retail Manager, the Retail Sales Associate will help deliver an outstanding customer experience at Fulllife’s Nintendo shop at Galeries Lafayette Champs-Élysées in Paris. The role combines premium apparel retail, customer service and product storytelling in a high-traffic, international environment. Working closely with the wider retail team, the Retail Sales Associate will advise customers, support daily store operations and contribute to sales performance throughout the shop period.

THE PRIMARY FUNCTIONS ARE TO:

• Welcome, advise and support customers throughout their visit, delivering warm, attentive and premium service at all times.

• Provide visitors with a flawless experience, from the moment they enter the space through to checkout.

• Understand the products, collections and Nintendo universes represented in the shop in order to provide relevant recommendations and engaging product storytelling.

• Actively contribute to sales targets by identifying customer needs, recommending suitable products, providing tailored advice, cross-selling, and closing the sale, creating a high-quality retail experience.

• Handle checkout and payment processes accurately and efficiently in line with Fulllife retail procedures.

• Maintain strong product presentation standards across the shop floor and support visual merchandising guidelines throughout the day.

• Support product replenishment from back stock to the sales floor and help ensure key sizes and products remain available to customers.

• Keep the sales area, fitting areas and stock spaces organised, clean and aligned with Fulllife’s standards.

• Assist with stock checks, deliveries and day-to-day inventory movements when required.

• Work collaboratively with the Retail Manager and the wider team, communicating customer feedback, product issues and operational needs quickly and clearly.

• Be available to work across the shop opening schedule, including weekends, public holidays and evenings when required.
  

Carry out these responsibilities while supporting Fulllife’s sustainability mission by minimising our impact on the real world through reduced waste, energy use, resource consumption and greenhouse gas emissions, while protecting virtual worlds through fair play, tolerance, inclusivity and efforts to bridge the digital divide.

WHAT WE HAVE TO OFFER:

• The opportunity to work at a company blending fashion and gaming culture, alongside enthusiastic and talented teammates driven by the same passion, where your work supports the global video game and esports movement in a responsible way every day.

• An open company culture where you have the independence and space to unleash your creativity, and where successes are celebrated together.

• The chance to learn from experts across the fashion, gaming and digital industries.

REQUIRED SKILLS, EXPERIENCE, BACKGROUND:

• Fluent French and a very good command of English, both written and spoken.

• Great energy and genuine desire to create a memorable experience for every visitor.

• Retail experience, ideally in apparel, fashion or a premium customer-facing environment.

• Strong customer service mindset, with the confidence to approach, advise and engage a wide range of customers.

• Proactive, independent, supportive, and efficient people who don’t wait to be told what to do

• Commercial awareness and the ability to contribute actively to individual and team sales objectives.

• Good understanding of apparel retail, including product presentation, replenishment, fitting support and checkout.

• Reliable, energetic and highly organised, with strong attention to detail in a fast-paced retail environment.

• Availability to work full-time throughout the contract period, including weekends, public holidays and evenings according to the retail schedule.

• A strong interest in video games and Nintendo is a major plus, particularly familiarity with the Mario and The Legend of Zelda universes.